Privacy Policy
How Trace Surveys collects, uses and protects your personal data.
Last updated: 14 July 2026
This Privacy Policy explains how Trace Surveys (“we”, “us”, “our”) collects, uses and protects the personal information you provide when you use our website or contact us about our building diagnostics and survey services. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Trace Surveys provides independent, evidence-based building diagnostics, leak detection and survey services across the United Kingdom. For any privacy-related query, you can contact us at hello@tracesurveys.com.
What information we collect
We only collect information that you choose to give us, or that is needed to provide our services. This may include:
- Contact details — your name, email address, telephone number and company name, submitted through our enquiry and quote forms.
- Enquiry details — the service you are interested in, the nature of your issue and any message you send us.
- Technical data — limited information such as your IP address and browser type, collected automatically to help us keep the site secure and working correctly.
How we use your information
We use the information you provide to:
- respond to your enquiry and provide a quote;
- carry out and manage the services you request;
- communicate with you about your enquiry or project;
- keep records required for our legitimate business and legal obligations.
Legal basis for processing
We process your personal data on the basis of your consent (which you give when you submit a form), our legitimate interests in responding to enquiries and running our business, and, where a project proceeds, the performance of a contract with you.
Who we share it with
We do not sell your personal data. We may share it only with trusted service providers who help us operate our business (for example, email and hosting providers), and only to the extent necessary. We may also disclose information where required by law.
How long we keep it
We keep your personal data only for as long as necessary to fulfil the purposes described above, including to satisfy any legal, accounting or reporting requirements. Enquiry data that does not lead to a project is deleted within a reasonable period.
Your rights
Under UK data protection law you have the right to access, correct, delete or restrict the use of your personal data, and to object to its processing or withdraw your consent at any time. To exercise any of these rights, please email hello@tracesurveys.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
Cookies
Our website may use cookies and similar technologies to help the site function and to understand how it is used. You can control or disable cookies through your browser settings; doing so may affect how parts of the site work.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.
Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at hello@tracesurveys.com.